![]() See the table below for a detailed explanation. Shipping costs are charged based on the total amount of the order being shipped. If you have a quality issue that you have noted on the packing slip, an appropriate grower will contact you shortly to discuss the plant health or quality issue. Our growers inspect each order for health and quality before it leaves our loading dock. *Plant death from failure to un-tie and water plants (especially conifers) within moments of arrival does not constitute a credit or replacement of the plant from If any plants are on racks unload & water them as soon as possible.Watering them right after delivery will settle the soil back around the roots and preserve their life! Promptly untie, stand up and place trees under sprinklers for 6-8 hours after unloading.Water plants immediately after unloading to settle soil around the roots again.Trees will burn out quickly if not untied promptly after unloading. Untie the tops on plants immediately after unloading.When unloading double-stacked trees, a person (not the driver) should be assisting in lifting the head of the tree so it doesn’t slide against other trees on the way out.Do not scrape the bark against another tree or on a steel edge at the back of the truck.For tall plants stacked on an angle, leave on an angle until out of the truck, do not attempt to lift plant upright until out of the truck and do not bend against the roof.Handle plants by the root ball or pot, not the tops.Sign the packing slip, then the driver will sign as a witness.Note any discrepancies on the packing slip.Verify quantities received with the packing slip. ![]() In addition to the expectation listed above these steps will aid you in unloading & having a healthy viable plant: This means they've acclimated to the West's harsh weather and will do great where ever they are planted! 90% of our plants originate from Southern Idaho and Utah. Most retail nurseries get their plants from locations in the pacific northwest because of its lush growing climate, however, when plants are shipped from such a lush environment to here, they suffer. Your plants will thrive when you plant them.Almost all of our container trees, shrubs, perennials and grasses can be unloaded by hand, you will just need to make sure there are more than one set of hands. This is a very standard wholesale delivery method but a lot of people are shocked when their plants are delivered this way. Your orders may come on a huge semi-trailer.Unfortunately, liability reasons require our truck drivers NOT TO HELP unload the truck. Depending on what you are purchasing the plants you order will be heavy and you might need help. You will probably need help unloading your plants.Make sure you do your research on what bloom cycles plants have (some plants only bloom once a year) We'll try our hardest to get you a plant that is blooming, but just know that if it arrives without flowers, it's not broken! It's most likely just between bloom cycles. Plants generally only bloom for a short window, especially in the intermountain west. They are living organisms after all! We'll verify that everything looks good before we charge your card and ship your plants. We're going to verify quality and stock before we charge you.Here's what you should expect from your plant home delivery. We explain all this so that you have an accurate expectation when plants arrive at your door. Plants are also a lot heavier than boxes and they are expensive to trans-load. ![]() Plants are alive good, they must be handled with care and with the exception of a few plants they can't be stacked. But shipping plants comes with its challenges.shipping plants is not like shipping boxes. We pride ourselves on being one of the first companies that are able to provide 2-3 day shipping directly to homes in the intermountain west.
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